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My Healthy Connection Frequently Asked Questions

Enrollment Questions
What is My Healthy Connection?
Is there a fee to use My Healthy Connection?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in My Healthy Connection?
Why are certain test results not shared electronically via My Healthy Connection?
If some of my health information on My Healthy Connection is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
My Healthy Connection For My Family
Can I view a family member's health record in My Healthy Connection?
Can I ask questions regarding a family member from my My Healthy Connection account?
Can my spouse and I share one My Healthy Connection account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is My Healthy Connection secure?
What is your privacy policy?
I was logged out of My Healthy Connection, what happened?
What do I need to use My Healthy Connection?
My access code does not work, what should I do?
Is my access code my user ID?

What is My Healthy Connection?

My Healthy Connection offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With My Healthy Connection, you can use the Internet to:

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Is there a fee to use My Healthy Connection?

My Healthy Connection is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a My Healthy Connection activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyHealthyConnectionSupport@rmcps.com, or you can call our My Healthy Connection Patient Support Line at 1-951-321-6557.

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When can I see my test results in My Healthy Connection?

Your test results are released to your My Healthy Connection account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via My Healthy Connection?

Your provider is able to determine which types of test results are able to be accessed through My Healthy Connection. Further, tests of a very sensitive nature are not released to My Healthy Connection.

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If some of my health information on My Healthy Connection is not correct, what should I do?

Your My Healthy Connection information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that My Healthy Connection should not be used for urgent situations. Please contact Riverside Medical Clinic if the situation requires immediate attention, or dial 911 if it is an emergency.

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Can I view a family member's health record in My Healthy Connection?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal My Healthy Connection account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my My Healthy Connection account?

All communications in My Healthy Connection become part of your personal health record, and communications involving another individual would be placed in your health record. These communications would not appear in the correct health record, and could potentially jeopardize medical care. Therefore, Riverside Medical Clinic restricts communications to the patient only, and designated proxies.

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Can my spouse and I share one My Healthy Connection account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own My Healthy Connection account.

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I forgot my password. What should I do?

You may contact our My Healthy Connection Patient Support Line at 1-951-321-6557 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Contact us at MyHealthyConnectionSupport@rmcps.com, and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into My Healthy Connection and from the left menu, go to the Preferences section and select the appropriate option.

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How is My Healthy Connection secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, My Healthy Connection uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with My Healthy Connection. Unlike conventional e-mail, all My Healthy Connection messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

My Healthy Connection is owned and operated by Riverside Medical Clinic, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records, and will never be sold or leased by My Healthy Connection.

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I was logged out of My Healthy Connection, what happened?

We make every effort to protect the privacy and security of your information. While logged into My Healthy Connection, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of My Healthy Connection. We recommend that you log out of your My Healthy Connection session if you need to leave your computer for even a short period of time.

What do I need to use My Healthy Connection?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 30 days, and is no longer valid after the first time you use it. If you still have problems, email us at MyHealthyConnectionSupport@rmcps.com, or you can call our My Healthy Connection Patient Support Line at 1-951-321-6557.

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Is my access code my user ID?

No, your access code is not your My Healthy Connection ID or password. You will use this code only once to log into My Healthy Connection for the first time. (The code will expire after you have used it or after 30 days). When you log into My Healthy Connection the first time, you will then be asked to create your own unique My Healthy Connection ID and password.

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